hbagee's commitment to responsible gaming
To keep the experience enjoyable, hbagee places the protection and well-being of every player as its highest priority.
Our tools for your protection
hbagee provides players with multiple responsible gaming tools to ensure that gambling always stays within the bounds of entertainment.
Self-Exclusion
If you feel that gambling is getting out of control, you can apply through live chat to exclude yourself from your account for a set period or permanently. This decision takes effect immediately.
Deposit Limit
Set your own deposit limit on a daily, weekly, or monthly basis. Once a limit is set it applies immediately. A request to increase the limit takes 24 hours to come into effect, protecting you from impulsive decisions.
Time-Out Break
Need a short break? Take a time-out for any period from 24 hours to 6 weeks. During this time you will not be able to log in to your account or place any bets or deposits. When the break ends, your account will be reactivated automatically.
Bet Limit
Decide in advance the maximum amount you will wager over a given period. If that limit is reached, the system will automatically alert you and stop accepting further bets.
Reality Check Alerts
At set intervals a notification appears on screen reminding you how long you have been playing and how much you have spent. This feature helps you stay aware and in control.
24/7 Support
For any responsible gaming support, our specialist team is available in Bengali around the clock, 24 hours a day, via live chat. You can also reach us by email: [email protected]
Recognise the signs of problem gambling
The first step in responsible gaming is staying aware of your own situation. If any of the signs below apply to you, it is time to seek help.
- Spending beyond your budget or borrowing money to gamble
- Repeatedly gambling to recover losses ("chasing losses")
- Hiding your gambling from family and friends
- Feeling restless or irritable when you cannot gamble
- Neglecting work, studies, or relationships
- Thinking about dishonest ways to get money for gambling
- Telling yourself "this is the last time" — but coming back again and again
Ask yourself
If you answer "yes" to any of the questions below, contact our support team or use the time-out or self-exclusion feature.
- Do you often spend more than your set budget?
- Do you find it hard to take a break from gambling?
- Are you hiding your gambling from family or loved ones?
- Is gambling affecting your daily life and relationships?
- Are you placing bigger bets to try to recover your losses?
How to use the protection tools
Deposit Limit
After logging in to your hbagee account, you can set a daily, weekly, or monthly deposit limit from the "Account Settings" section. The minimum deposit amount is ৳100. Once a limit is reduced it takes effect immediately; if you wish to increase it, a 24-hour cooling-off period applies.
Time-Out
You can temporarily suspend your account for 24 hours, 7 days, 14 days, or 6 weeks. During a time-out, no bets, deposits, or withdrawals will be possible. This break helps you regain the right perspective.
Self-Exclusion
If you feel gambling is becoming a serious problem, apply to close your account for 6 months, 1 year, or permanently. All promotional communications will also stop during the self-exclusion period. This step takes courage — and we fully support you in taking it.
Reality Check
At intervals you choose — for example every 30 minutes or 1 hour — the system will automatically show a pop-up with a summary of your session time and spending. You can then choose to continue or take a break.
For those aged 21 and over only
The minimum age to register and play at hbagee is 21. This is not just a policy — it is our ethical responsibility. To protect minors, we verify age at registration and immediately suspend any account that appears suspicious.
If any minor in your family or circle attempts to access this platform, please notify our support team without delay. We will take prompt action.
- National ID or date of birth is verified at the time of registration.
- The use of parental control software is recommended to prevent minors from gaining access.
- Never share your account login details with anyone else.
hbagee's responsibility
We believe gambling is only enjoyable when it is conducted responsibly. That is why we are committed to:
- Keeping effective protection tools easily accessible for every player.
- Never allowing minors to register or play.
- Never sending advertisements or promotions to self-excluded members.
- Actively helping players when signs of problem gambling are detected.
- Keeping all financial transactions secured by SSL encryption.
- Presenting responsible gaming information in clear, easy-to-understand Bengali.
- Maintaining transparent rules to ensure fair play.
Need help? We are here
If you have any concerns about gambling, do not wait — talk to us now. Our Bengali-speaking team is ready to help at any time of day.
- 24/7 Live Chat — speak with us directly in Bengali
- Email: [email protected]
Your contact with us is completely confidential. Asking for help is not a weakness — it is a sign of courage.
Responsible Gaming FAQ
Enjoy the fun,
with responsibility
Play within your limits and stay happy. Enjoy all the games and betting options at hbagee — mindfully.