hbagee Terms and Conditions

1. General Provisions

1.1 Definitions

In these Terms, "hbagee", "we", "us" and "our" refer to the entity operating the hbagee platform. "User", "you" and "your" refer to any person registered on or using this platform. "Services" refers to all online gaming, casino, sports betting and related services provided by hbagee.

1.2 Scope of Application

These Terms apply to the hbagee.cam website, the mobile browser version and all related platforms launched in the future. Each user may open only one account, and that account is for personal use only.

1.3 Language and Communication

All official communications from hbagee are conducted in Bengali. Our support team provides assistance in Bengali via live chat 24/7. You may also contact us by email at [email protected].

2. Account Registration and Verification

2.1 Registration Requirements

To open an account at hbagee you must:

• Be a resident of Bangladesh.
• Be at least 21 years of age.
• Provide accurate and complete personal information.
• Maintain only one account — multiple accounts for the same person are strictly prohibited.

2.2 Identity Verification (KYC)

We may carry out a Know Your Customer verification process at any time. This may require you to submit a copy of your national identity card, passport or other government-issued ID, and proof of address if needed. Withdrawals may be delayed until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Sharing your account with a third party is strictly prohibited. Any unauthorised access to your account must be reported to our support team immediately.

3. Age Restrictions and Responsible Gaming

hbagee strictly enforces a 21+ age policy. Use of this platform by anyone under 21 is strictly prohibited. We are committed to protecting minors and take all necessary steps to verify age.

For more information on responsible gaming, please visit our Responsible Gaming page. For any requests related to self-exclusion, deposit limits or session limits, please contact our support team.

4. Bonus and Promotion Policy

4.1 Welcome Bonus

hbagee offers new members a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. If you deposit ৳8,000 or more, the maximum bonus of ৳5,000 applies and your total balance will be ৳13,000.

4.2 Wagering Requirements

Wagering requirements apply to every bonus. For the welcome bonus this is 10 times (10x). This means you must wager 10 times the bonus amount before it can be withdrawn.

4.3 Bonus Terms

• Each user may use each promotion once.
• The specified wagering requirements must be met before a bonus can be cashed out.
• hbagee reserves the right to cancel a bonus if fraudulent or abusive behaviour is proven.
• The expiry date of each bonus will be clearly stated with each offer.

4.4 VIP Program

The hbagee VIP program has 5 levels. Weekly cashback benefits are provided at each level:

Advancement to a higher level is determined based on your gaming activity.

5. Deposit and Withdrawal Policy

5.1 Payment Methods

hbagee supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

5.2 Minimum Amounts

5.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 30 minutes to 3 hours. Additional verification may be required for large withdrawal amounts.

5.4 Fund Verification

hbagee is committed to preventing money laundering. We reserve the right to investigate any suspicious transaction and may request proof of the source of funds if necessary. Deposited funds will be returned via the same method unless otherwise instructed.

6. Gaming Rules

6.1 Game Rules

Each game available on the hbagee platform has its own rules. You are advised to read the relevant rules carefully before playing. A secure and verifiable random number generator (RNG) is used to determine outcomes.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and are clearly displayed in the game interface. Additional restrictions may apply when wagering with bonus money.

6.3 Technical Issues

hbagee accepts no liability for game sessions interrupted due to loss of internet connection or other technical issues. However, if you contact our support team in such situations, we will assist to the best of our ability.

7. Prohibited Activities

The following activities are strictly prohibited:

• Operating multiple accounts for the same person.
• Opening an account by providing false or misleading information.
• Bonus abuse or attempting to defraud the system.
• Playing games using artificial intelligence, bots or automated software.
• Harassing other users or attempting to breach the security of the platform.
• Money laundering or conducting other illegal financial activities.
• Operating an account on behalf of or in the interest of a third party.

Violation of these rules will result in permanent account closure and the associated balance may be forfeited.

8. Limitation of Liability

hbagee is committed to operating a safe and reliable platform. However, our liability is limited in the following matters:

• Losses caused by internet connectivity issues or failure of third-party services.
• Events occurring during unexpected technical errors or server downtime.
• Login details being compromised due to the user's own negligence.
• Changes in service availability due to changes in law.

hbagee's total liability shall in no circumstances exceed the actual amount deposited by the user during the period of the relevant dispute.

9. Privacy and Data Protection

Keeping your personal information secure at hbagee is our highest priority. All your data is protected using SSL encryption technology. We do not sell your personal information to third parties. However, information may be shared with selected partners for security verification, legal compliance and payment processing purposes.

For more information on data protection and privacy, please see our Privacy Policy page.

10. Account Closure and Suspension

10.1 Closure by the User

You may close your account at any time through our support team. Please ensure you withdraw your remaining balance before closing your account. Self-exclusion requests can also be made to the support team in the same way.

10.2 Closure or Suspension by hbagee

hbagee reserves the right to suspend or permanently close an account in the following circumstances:

• If a breach of these terms and conditions is proven.
• If the account was registered using false information.
• If there is suspicion of fraudulent activity or money laundering.
• If a directive is received from a law enforcement authority.

11. Dispute Resolution

In the event of a dispute or complaint, please first contact our support team via live chat or by email at [email protected]. We aim to provide an initial response to every complaint within 72 hours.

If a resolution is not reached through our internal process, the matter will be escalated to a higher level. Both parties' positions will be fully considered before a final decision is made.

12. Right to Amend Terms

hbagee reserves the right to change, add to or amend these terms and conditions at any time. Users will be notified in advance of significant changes via email or platform notification.

Continued use of the platform after any changes will be taken as acceptance of the new terms. You are therefore advised to visit this page regularly.

12.1 Contact

If you have any questions about these terms and conditions, please contact us:

• Live Chat: Available 24/7 (in Bengali)
• Email: [email protected]